1. Where's my order?

You can track your order at Pos Laju Website. Grab your order number and put in the 'Track your order' number in the box on their Website. If you've got any questions, get in touch with us via email at


  1. What's your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 7 days from the date on your dispatch note. For those abroad, you’ve got 30 days from the date on your dispatch note.

Returned or Exchanged are not applicable to beauty products, accessories, bags, shawls, inners, T-shirt, pre-order and sale items.

  1. How do I return my order?




First, notify us of your intend to exchange.

Then, after receiving a reply & confirmation from our side do fill up the return form provided in your package. Repack the item with all the tags still attached (unworn garments).

Finally, post it off! Make sure you get proof of postage and keep it safe!


Send it to:

D-B3-01, Block Empire Soho 2,
Empire Damansara,
No. 2, Jalan PJU 8/8A,
Damansara Perdana,
47820 Petaling Jaya,
Selangor, Malaysia


Our working hours are weekdays from 9:30am to 6:30pm. Emails sent outside these hours will be replied in the morning of the next working day. Rest assured any enquiries will be answered.